Here at Haus of Halo we want you to be fully satisfied with your new purchase! We love our customers & in order to provide the best customer service, please check out our sales policy below.
Our return & exchange policy varies slightly due to item category. Please let us know if you have any questions regarding this, we'll be happy to help!
HANDMADE ITEMS
Due to the handmade process & each item being uniquely made to order, NO REFUNDS will be accepted | Please see our sizing charts for any size related questions | We always try our best to coordinate special dates, but due to schedule constraints, 1-2 week delivery requests will incur an additional processing fee | Most listings will include turnaround times - if a special date is needed, please inquire before purchasing to ensure we can meet your request! | Garments are thoroughly examined during the craftmanship process and before shipping | Should an item be defective upon receipt, exchanges & store credit will be considered on a case by case basis | We must be contacted within 24 hours of receipt of delivery | Merchandise must show NO SIGNS of visible wear, tear, or wash {this includes stains, odors, makeup, smoke, deodorant, perfume} in order to be considered for an exchange - NO exceptions!
READY TO SHIP ITEMS
Items not labeled handmade are considered "ready to ship" | Orders will be processed and shipped within 2-5 business days of receiving payment | For defective items, please notify us of the quality issue within 48 hours of receipt of delivery | Exchange, refund, or store credit will be issued granted there are no signs of wear, tear, or wash | For all other issues, please notify us within 5 days of receipt of delivery | Merchandise must show NO SIGNS of visible wear, tear, or wash & must be in new, re-sellable condition | Exchange or store credit will be issued upon return of item | All shipping costs at buyer's expense | Original shipping fees are nonrefundable | Please pack return merchandise securely to avoid damage during shipment - we are not responsible for lost or damaged packages {it is recommended to include tracking!} | Please allow up to one week to process your return
*Flash Sale & Clearance items are FINAL SALE!*
SHIPPING
All items will ship First Class via USPS - THIS DOES NOT INCLUDE INSURANCE! | We are not responsible for lost or damaged packages, but will assist to the fullest extent should an issue arise | In the case of a package being lost or stolen, upgrading to PRIORITY shipping will ensure that insurance is provided | Please contact us prior to purchasing to upgrade to this option | Please feel free to contact us for any questions regarding shipping rates or times |
Thank you for your purchase + support! XO
